RACINGTHEPLANET GUARANTEE: RacingThePlanet provides world-class service, exceptionally fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return any item within 30 days of purchase for a refund or exchange (less cost of shipping), no questions asked.
- We just require items to be returned in their original packaging and in their original condition.
- We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
- We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
- Any electronic products that have been opened and/or used cannot be returned unless the item was received defective.
- All nutritional product and food product sales are final.
- All underwear sales are final.
- All climbing equipment sales are final.
- All Outlet items are non-returnable, non-refundable and non-exchangeable.
To return an item to RacingThePlanet, please follow these steps:
Place in a large envelop or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return/exchange.
Return to our offices at:
NORTH / SOUTH AMERICA:
220 West Brambleton Avenue, #206
Norfolk, Virginia 23510
ASIA/REST OF THE WORLD:
22/F, 148 Wing Lok Street
Sheung Wan, HONG KONG
Tel: +852 8102 8113
Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).