RACINGTHEPLANET GUARANTEE

RacingThePlanet provides world-class service, exceptionally fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return any item within 30 days of purchase for a refund or exchange (less cost of shipping), no questions asked.

  • We just require items to be returned in their original packaging and in their original condition.
  • We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
  • We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
  • Any electronic products that have been opened and/or used cannot be returned unless the item was received defective.
  • All nutritional product and food product sales are final.
  • All underwear sales are final.
  • All climbing equipment sales are final.
  • All Outlet items are non-returnable, non-refundable and non-exchangeable. 

To return an item to RacingThePlanet, please follow these steps:

Place in a large envelop or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return/exchange.

Return to our offices at:

NORTH / SOUTH AMERICA:
RacingThePlanet Limited
220 West Brambleton Avenue, #206
Norfolk, Virginia 23510
USA
ASIA/REST OF THE WORLD:
RacingThePlanet Limited
22/F, 148 Wing Lok Street
Sheung Wan, HONG KONG
Tel: +852 8102 8113  


Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).

4 Deserts / RacingThePlanet Race Entry Fees

If you have paid your race entry fees through the RacingThePlanet Store but would like to withdraw from the race, please send us your notice of cancellation by emailing info@racingtheplanet.com.

  • Transfer: You can transfer your entry fee to another race within the next 12 months without penalty as long as you notify us at least six weeks before the start of the race. You can only transfer each entry fee one time.
  • Refund: If notice of cancellation is received 120 days before the race start date, the registrant may receive a full refund less US$600, as per the Rules & Regulations. A notice of cancellation received less than 120 days before the event start date is not entitled to a refund, as per the Rules & Regulations.